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Service – Premier Plan, Legacy Plan, and Standard Repair

An annual check-up not only increases the lifespan of your fireplace but also minimizes repairs over time. Preventative maintenance is certainly well worth the investment, and our top-of-the-line service department proudly serves Lancaster and Chester counties.

LanChester offers three levels of service depending on your brand and fuel type. Premier Plan, Legacy Plan, and Standard Repair.

*All Gas units must be Direct-Vent type to be considered for any level*

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It can be very easy to overlook the fact that your gas fireplace needs regular maintenance because it burns so cleanly. There‚Äôs no smoke, cinders, or wood ash left behind and no sooty chimneys to clean out. However, it’s crucial to remember that even though gas fireplaces are low maintenance, they still require annual inspections and care to ensure they operate properly and safely.

If your unit needs annual maintenance or if it’s just not working properly, we have you covered! So, feel free to contact us for more information and scheduling. When you call, please have your manufacturer’s name and the model available to ensure prompt service. The needed information is generally found on the metal rating plate near the controls.

Premier Gas Service Plan

Premier Plan Pricing:

Serviced Before JUNE 30$159.95
Serviced Before JULY 31$179.95
Serviced Before AUGUST 31$199.95
Serviced Before SEPTEMBER 30$219.95
Serviced AFTER September 30$239.95
XL UnitTBD
$3 Per Mile Over 20 Miles
$119.95 for each Additional Unit

If you have one of these brands but did not purchase the unit from us, you may still qualify for the Premier Plan after a full Service Inspection and an additional $100 one-time fee.

Covered Brands:

10-Point Service Inspection

  1. Inspect the Burner
  2. Clean the Pilot
  3. Clean the Glass
  4. Inspect the Logs for Damage
  5. Inspect the Fireback
  6. Change Glowing Embers
  7. Change Batteries
  8. Check Air Shutters
  9. Test Control Functions
  10. Check Flame Characteristics

*Any work outside of the 10 points will be considered additional labor and will be billed accordingly*

Legacy Gas Service Plan


Legacy Plan Pricing:

Trip Charge$80.00 w/in 20 mile radius
Labor$25.00 for every 15 minutes
$3 Per Mile Over 20 Miles

To sign up for this plan, you will need to provide the manufacturer name and model number of your unit.

Standard Repair


Standard Repair Pricing:

Trip Charge$80.00 w/in 20 mile radius
Labor$25.00 for every 15 minutes
$3 Per Mile Over 20 Miles

Frequently Asked Questions

You might have questions about our services, and we’re here to provide all the answers. In this section, we’ve compiled some of the most common questions that we receive from our customers. Read on to find all the information you need about our fireplace maintenance and service. If you can’t find the answer you’re looking for, feel free to reach out to us. We’re always here to help!

1. Why Service?

Though they burn cleanly, with no smoke, cinders, or wood ash left behind and no sooty chimneys to clean out, gas fireplaces still need regular fireplace maintenance and service to run safely and extend their lifespan.

2. How Often Should I Get Service?

Manufacturers recommend service be performed each year by a qualified installer, service agency, or gas supplier.

3. How Long Does a Service Take?

Your typical standard cleaning usually takes 45-60 minutes, while larger units and linear fireplaces take 60-80 minutes. Repair times vary quite a bit based on brand and required repairs.

4. What Do I Need to Be Ready For My Appointment?

To prepare for your appointment, make sure your unit is completely turned off for at least three hours to allow the unit to cool off entirely. Also, have any manuals for your fireplace ready for the technician should he need to reference them for exact log placement.

5. Does Propane Expire?

Other fuel sources can degrade over time, like kerosene, diesel, heating oil, and gasoline. That degradation can affect how well it performs and may have a negative impact on your home’s heating system. Propane, however, doesn’t have that problem. It doesn’t degrade, and its potency and efficiency aren’t affected by being stored for a long time.